INCARE SERVICES – TRAINING PEOPLE WHO CARE

 

REF BC01

An Introduction to care 12hrs

Elements of competence

Skills for care induction references

1.1   The values

1.2   Confidentiality

1.3   Person centred approaches

Links to NVQ core units

HSC 21/22/23/24

HSC 31/32/33/35

HSC 41/42/43/45

NVQ Mapping Level 2

CL1.1 Develop relationships with people which value them as individuals

CL1.2 Establish and maintain effective communication with people

NC12.1    Help clients to get ready for eating and drinking

NC12.2    Help clients to consume food and drink

Y4.1         Support individuals in undertaking procedures, treatments and dressings

Z9.1         Enable clients to maintain their personal cleanliness

Z9.2         Support clients in personal grooming and dressing

01.1      Foster people’s rights and responsibilities

O1.2        Foster equality and diversity of people

O1.3        Maintain the confidentiality of information

Z11.1       Enable clients to access toilet facilities

Z11.2       Assist clients to use toilet facilities

Z11.3       Collect and dispose of clients’ body waste

Z1.1       Contribute to minimising the level of abuse in care environments

Z1.2         Minimise the effects of abusive behaviour

Z1.3         Contribute to monitoring individuals who are at risk from abuse

Summary

 

The purpose of this session is to provide to a group staff within the workplace who have no experience of care, an introduction into the skills required.

Who this unit is aimed at

 

This unit is relevant to workers who provide personal care to clients in all care settings - hospital, residential, day- or foster-care or in the client’s own home. 

Proposed Candidate Outcomes

The worker must be able to:

 
  • Understand how to use physical contact to promote communication.
  • Understand when the use of physical contact is inappropriate.
  • Recognise main barriers to communication.
  • Understand how to communicate effectively
  • Understand the effect of food on the body and general health
  • Understand how to make changes to supplement illness
  • Identify key minerals and nutrients required by the body
  • Understand the term malnutrition, the implications of malnutrition.
  • Understand the importance of adequate hydration.
  • Know how to provide an adequate diet, both nutritionally and practically
  • Understand how to provide support with personal care.
  • Understand why it is important for workers to follow policies and procedures.
  • Develop confidence in recording and observation skills
  • Respond to the changing needs of service users.
  • Understand the most common causes of incontinence
  • Be aware of the most common continence aids available
  • Regard toileting as an individual exercise
  • Focus on a holistic approach to the individual
  • Understand the following different forms of abuse: physical, sexual, emotional financial, institutional.
  • Understand the following different forms of neglect: self neglect, neglect by others.
  • Recognise the possible signs/symptoms associated with the following forms of abuse.  Physical, sexual, emotional, financial, institutional
  • Recognise the possible signs/symptoms associated neglect by self or others.

·         Demonstrate when and how to report abuse/neglect.

How many candidates may attend?

This training is not limited in numbers.

Content Summary

  • How do we communicate , The communication chain
  • Stages of interaction
  • 6 basic emotions
  • The singer and the song
  • The effect of the environment
  • The main problems - Constipation
  • Nutrients and common deficiencies
  • The effect of fruit and vegetables
  • Iron, soluble and insoluble fibre
  • Nutrients and wound healing
  • healthy eating rules , Increasing energy intake, Liquidizing food
  • Bathing in bed/bathroom/chair to include aspects of personal hygiene.
  • Assistance with management of continence of bladder and bowel
  • Catheter Care (suprapubic and urinary)
  • Assistance with dressing and undressing, assistance with feeding
  • Ensuring a safe environment within the Clients Health & Safety Policy (Cross Infection, MRSA)
  • Hand Washing, Assistance with appliances (hearing aids, spectacles, artificial limbs, leg callipers)
  • Care of skin and hair, including assistance with shaving.
  • Care of pressure areas and prevention of sores. Care of mouth and teeth, including dentures.
  • The importance of promoting independence.
  • Choice and consent.
  • The Client Charter of Rights.
  • Discussions on the restrictions facing clients that affect their independence.
  • Ways of promoting independence through Personal Care, Dressing & Undressing, Socialisation and Eating & Drinking.
  • Aetiology of ailments of the bladder
  • Urinary and faecal incontinence
  • Continence aids
  • Catheterisation
  • Individual and client focused toilet regimes
  • Empathy exercises
  • Continence quiz
  • Fitting pads
  • A holistic approach
  • Definition of a client
  • Various types of abuse
  • How to Recognise abuse
  • Scenarios and exercises –what would you do?
  • Whistle blowing
  • Your companies policy and procedure
  • Groups and agencies involved in protection
  • Managing the stress
  • Challenging behaviour and de-escalation
  • Case studies
  • Record keeping legally

 

Other relevant information 

  1. Certificates are issued for each candidate and are valid for approximately 3 years
  2. A candidate assessment is available (Word 2000) for post training audit

Included in the session is theory based information that may involve a powerpoint presentation.

The key points to remember are:

1.     The training venue should be quiet and undisturbed.

2.     Staff should not be expected to be on duty

3.     Staff attending should remain for the entire length of the session.

 

N.B  Registration details are kept by us for Seven years. It is important to register on the day.

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