INCARE SERVICES – TRAINING PEOPLE WHO CARE

 

REF CB01

Challenging behaviour   2hrs

Elements of competence

Skills for Care units

1.4.2 Understand how to use the organisations risk assessment procedures to assess whether the behaviour of the individuals you support presents a risk of harm to themselves and others

Standard 4 Communicate effectively

NVQ Links to Core units

HSC 22/32/42  and 24/35/45

NVQ Mapping Level 2

Z1.2      Minimise the effects of abusive behaviour

Summary

 

The course is designed to provide for care support workers an introduction to the basic skills required when working with clients who are at some stage presenting challenging behaviour.  

Who this unit is aimed at

 

This unit is relevant to workers who provide personal care to clients in all care settings - hospital, residential, day care or foster-care or in the client’s own home. 

Proposed Candidate Outcomes

The worker must be able to:

 
  • Understand what behaviours are challenging

 

  • Understand key causes of challenging behaviour
  • Understand the type of interventions and basic de-escalation techniques
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  • Make an effective plan

 

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How many candidates may attend?

This training is not limited in numbers.

Content Summary

  • Individual Definitions of the term 'challenging'

 

  • Communication considerations
  • Underlying causes
  • Conflict resolution and de-escalation techniques
  • A problem solving approach
  • Analyze this!

 

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Other relevant information 

1.       For registered nurses who wish to incorporate this training into your PREP portfolio’s, you should carry out practice reflection and attach subsequent evidence from this training  

  1. Certificates are issued for each candidate and are valid for approximately 3 years
  2. A candidate assessment is available (Word 2000) for post training audit

Included in the session is theory based information that may involve a powerpoint presentation.

The key points to remember are:

1.   The training venue should be quiet and undisturbed.

2.   Staff should not be expected to be on duty

3.   Staff attending should remain for the entire length of the session.

 

N.B  Registration details are kept by us for Seven years. It is important to register on the day.

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