Training terms and conditions of service

Postponement:
If you wish to postpone your workshop you must call the office not less than 72 hours from the start of your event. PLEASE NOTE that any event postponed with less than 72 hours notice is not liable for rescheduling or refund. To reschedule or cancel an event outside of the 72 hour notice period, there is an administration charge of £15 - please try to avoid re scheduling your event where possible.

Force Majeure: In the unlikely event that your tutor is more than 30 minutes late or fails to arrive please notify Incare Services IMMEDIATELY so that we may take the appropriate action. You should call the office even outside office hours as alternative numbers will be given in order for you to contact a member of staff. Should there be compensation due, we pay £75 within 14 days where it is proved the event has not taken place due to trainers negligence or Force majeure. In some instances the Trainer may not be the person listed in the program. INCARE SERVICES reserves the right to replace a trainer of equal ability where a situation of Force Majeure occurs which may have resulted in postponement or cancellation without the direct action of a replacement trainer.

Payment:
Customers who pay by Invoice will note that these must be settled 7 Days before your workshop date. INCARE Services is not obliged to carry out any In Service training where payment has not been made. Assuming payments are up to date, this does not apply to account customers who pay by payment plan.

Evaluation:
Note that each session should have an appointed assessor for evaluation. This is designed to take very little of your time, yet provide us with Audit tools regarding your session. Please follow the instructions detailed on your attendance forms regarding this procedure.

Certificates:
Please notify us within 7 days of your request for certificates using your completed attendance sheet. The list of names must be clearly read. The completed certificates will be dispatched to you within 14 days of receipt. This does not apply to some Fire and Safety courses. Tutors from these courses will supply their own certificates direct to you. Please note it is very important in the instance of Food handling Courses that you advise us of your option regarding the issuing of certificates. This is detailed on your registration documents. N.B Duplicate certificates are charged at £1 each except where issued incorrectly.

Customer Care Line:
If you wish to contact us at any time call during office hours :01243 867113. Our office is open from Mon-Fri 9:30am-5.00pm, (limited to an answer service on occasions).