INCARE SERVICES – TRAINING PEOPLE WHO CARE

 

REF COM02

The Art of Communication  6hrs

Elements of competence

Skills for Care Induction References

4.1 Encourage Communication

4.2 Using Communication techniques

Links to NVQ core units

HSC 21/22/23/24 especially  21,  31/32/33/35/ and 41/42/43/45

 

NVQ Mapping Level 2

CL1.1 Develop relationships with people which value them as individuals

CL1.2 Establish and maintain effective communication with people

Summary

 

The purpose of this session is to provide to a group staff within the workplace, an introduction into effective communication with a range of different people

Who this unit is aimed at

 

This unit is relevant to workers who provide personal care to clients in all care settings - hospital, residential, day- or foster-care or in the client’s own home. 

Proposed Candidate Outcomes

The worker must be able to:

 
  • Understand how to use physical contact to promote communication.
  • Understand when the use of physical contact is inappropriate.
  • Recognise main barriers to communication.
  • Understand how to communicate effectively

How many candidates may attend?

This training is not limited in numbers.

Content Summary

  • How do we communicate
  • The communication chain
  • Stages of interaction
  • 6 basic emotions
  • The singer and the song
  • Active listening
  • Communication aids
  • The effect of the environment

 

Other relevant information 

1.       For registered nurses who wish to incorporate this training into your PREP portfolio’s, you should carry out practice reflection and attach subsequent evidence from this training  

  1. Certificates are issued for each candidate and are valid for approximately 3 years
  2. A candidate assessment is available (Word 2000) for post training audit

Included in the session is theory based information that may involve a powerpoint presentation.

The key points to remember are:

1.   The training venue should be quiet and undisturbed.

2.   Staff should not be expected to be on duty

3.   Staff attending should remain for the entire length of the session.

 

 

N.B  Registration details are kept by us for Seven years. It is important to register on the day.

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