INCARE SERVICES – TRAINING PEOPLE WHO CARE

	Accredited with the Open and Distance Learning Quality Council ODLQC
REF NMT01	The Newly Appointed Care Home Manager 12hrs
NVQ Mapping units in Level 4	C13.1 Allocate work to teams and individuals C13.2 Agree objectives and work plans with teams and individuals C13.3 Assess the performance of teams and individuals C13.4 Provide feedback to teams and individuals on their performance. D4.1 Obtain information for decision making D4.2 Record and store information D4.3 Analyse information to support decision-making D4.4 Advise and inform others. C8.1 Identify personnel requirements C8.2 Select required personnel. C10.1 Identify the development needs of teams and individuals C10.2 Plan the development of teams and individuals C10.3 Develop teams to improve performance C10.4 Support individual learning and development C10.5 Assess the development of teams and individuals C10.6 Improve the development of teams and individuals. 1301.1 Select volunteers for work in the organisation (where applicable)
Summary		A two-day programme offering practical guidance in management skills for care managers who are newly or recently appointed within the last 6-12 months
Who this unit is aimed at		This unit is relevant to senior staff who are in management roles in all care settings - hospital, residential, day- or foster-care or in the client’s own home.
Proposed Candidate Outcomes The worker should be able to:		Support staff through Supervision, mentorship and continuing appraisals Understand relevant legislation in respect of employment Understand managers role expectations and responsibilities Highlight basic leadership skills Identify basic group dynamics and team management Identify what motivates people Develop process of change management Develop pro-active skills to ensure successful recruitment Understand styles of advertising Identify basic listening skills Understand a step approach to decision making Understand the process of a successful meeting Prepare documentation in a professional manner Understand objective reporting Develop pro-active skills to ensure successful recruitment Understand styles of advertising Identify basic listening skills Understand a step approach to decision making
How many candidates may attend?		No limit but the nature of this training requires small groups in order that disclosure is not affected.
Content summary (please note these bullet summaries may not be delivered in the order in which they appear. The list is for organisational purposes only )		Introductions and Ice breaker exercises Aims of the organisation Explanations of the terms Supervision and mentorship Preparations Check list, Action Plan Targets, The appraisal process Equal Opportunities, Rehabilitation of Offenders Organisation Terms and Conditions of Employment Disciplinary procedures Grievance procedures Care/Company practice Complaints procedures Qualities of a good supervisor · Role expectations and responsibilities Styles of supervisors and their values Qualities care workers seek from supervisors Encouragement and discouragement exercises The process of change · Working with others · Working within a team · What motivates you? · Basic group dynamics Effective Time Management The Recruitment process · Styles of advertising and the message they deliver The application form Obtaining the specific data required Advertising Job Descriptions Selection Temporary employees Active Listening Interpersonal skills in interview scenarios · Maximising the potential of the overconfident, shy or aggressive candidate · Points to consider for short listing · Validating references Monitoring results The aim of a meeting Preparing a meeting - checklist How the minutes should look and further action required Objective reporting skills Creating a professional image from letter writing The message and the messenger Summary and evaluations

Other relevant information

1. For registered nurses who wish to incorporate this training into your PREP portfolio’s, you should carry out practice reflection and attach subsequent evidence from this training

2. Certificates are issued for each candidate and are valid for approximately 3 years
3. A candidate assessment is available (Word 2000) for post training audit
4. The training venue should be quiet and undisturbed.