Providing high quality Customer Care 2hrs

Providing high quality Customer Care 2hrs

REF CCS01 | Qualification and credit framework

Qualification and credit framework Registered nurses wishing to incorporate training into P.R.E.P portfolio’s

This course contributes toward the recommended guided learning hours, you should carry out practice reflection, document and attach subsequent evidence from this training.

Summary

A half -day introductory programme offering practical guidance in developing
skills related to customer care in the health and social care sector.

Who should attend?

This unit is relevant to staff who are in roles in all care settings – hospital,
residential, day, surgery or foster-care or in the client’s own home.

Proposed Learner Outcomes - The worker must be able to

Identify their customers are both internally and externally
• Identify who they rely on and who relies on them
• Consider the expectations of colleagues to ensure the chain keeps moving
• Identify customer preferences what they consider to be excellent service
• Identify how to respond to the service where there are deficits
• Identify the essential customer service skills…
a) Meeting standards in a consistent manner
b) Applying a good service first time
c) Listening to customers and responding appropriately
d) Managing complaints in a positive manner
e) Communicating effectively
f) Ensuring colleagues also know how to help and support

How many candidates may attend?
This training is not limited in numbers.

Equivalent Relevant information

1. For registered nurses who wish to incorporate this training into your PREP portfolio’s, you should carry
out practice reflection and attach subsequent evidence from this training. For staff involved in the
Qualifications and credit framework, this course contributes toward the recommended guided learning
hours, you should carry out practice reflection, document and attach subsequent evidence from this
training.Ten learning hours =1 QCF credit.
2. Certificates are issued for each candidate
3. A candidate assessment may be required for post training audit
4. The training venue should be quiet and undisturbed.
5. Staff should not be expected to be on duty
6. Staff attending should remain for the entire length of the session.

Registration details are kept by us for Seven years and are legal documents. It is important to register in block capitals clearly on the day.

How to book your course

Please call us on 0208 144 9491. You can also submit our online booking enquiry form too.

View Terms & Conditions of Postponement

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