Reinforcing refusal in difficult situations 3hrs

Reinforcing refusal in difficult situations 3hrs

RFDS01 | DSW Unit 2/11/and 19. Care Certificate standard 3

Qualification and credit framework

This course contributes toward the recommended guided learning hours, you should carry out practice reflection, document and attach subsequent evidence from this training.

Summary

This half day training workshop is designed specifically for managers/ advocates or social care workers who are involved in  assessing individuals and have to tell them they are not eligible for services or that they are having their services reduced or even taken away.  The training will empower staff to ensure they can deliver this news  in a way that minimises the distress and agitation that themselves, individuals and their families may feel and react.

 

 

 

Who should attend?

Managers, advocates or social care workers who are involved in  assessing individuals and planning services.

Proposed Learner Outcomes - The worker must be able to
  • Be able to define and recognise assertive behaviour
  • Understand the personal bill of rights
  • Define a three step strategy towards assertive behaviour
  • Understand  appropriate situations where to use assertion
  • Understand influencing factors such as compliments/scripting/ fogging/ negativity/ conflict/ timing
  • Understand how to refuse a request with a ten point plan
  • Learn  how to empathise not sympathise with the individual and their family
  • Know what to do if conflict results and cannot be resolved.

 

How many candidates may attend?
This training is not limited in numbers.

Equivalent Relevant information

1. For registered nurses who wish to incorporate this training into your portfolio’s, you should carry out practice reflection and attach subsequent evidence
from this training
2. Staff require CPD points and working with the Qualification and Credit framework
should carry out practice reflection and attach subsequent evidence from this
training
3. Certificates are issued for each candidate and are valid for approximately 3 years
4. A candidate assessment is available for post training audit
Included in the session is theory based information that may involve a power point
presentation.
The key points to remember are:
1. The training venue should be quiet and undisturbed.
2. Staff should not be expected to be on duty
3. Staff attending should remain for the entire length of the session.
N.B Registration details are kept by us for Seven years. It is important to
register on the day.

Registration details are kept by us for Seven years and are legal documents. It is important to register in block capitals clearly on the day.

Registration details are kept by us for Seven years and are legal documents. It is important to register in block capitals clearly on the day.

How to book your course

Please call us on 0208 144 9491. You can also submit our online booking enquiry form too.

View Terms & Conditions of Postponement

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